Expertise you can trust

Charles Taylor provides a growing range of insurance services, claims and technology solutions across the global insurance market, particularly in complex situations requiring specialist expertise. We aim to build long-term, personal relationships with clients based on trust and partnership, spanning multiple value-creating solutions, and to consistently delight with the quality and responsiveness of our people and delivery.

Our key solutions include
Adjusting, Global TPA, 24/7 Assistance, Technical services and Technology to ensure successful resolution for our clients and our clients’ customers. Our powerful technology to customer-driven outcomes to help global insurance businesses drive change through the delivery of market- leading software products and SaaS solutions.

London Market Claims Services

We specialise in offering a range of London Market specific claims handling services, including Delegated Lead and Static Claims Management. Since the launch of these services, we have been recognised by our clients as the premier outsourced provider in the London Market covering all classes of business and complexities. Our expertise, based in ECF, makes outsourcing work to Charles Taylor low risk and cost effective, and we are committed to delivering a transparent and flexible solution that is aligned to our clients’ specific requirements.

We offer a top quartile service to our clients through an in depth understanding of the London Market and strong relationships with Brokers and Experts. We leverage these connections to the benefit of our clients, ensuring a seamless transition to Charles Taylor.

Delegated Lead Service: Charles Taylor currently provides Delegated Lead / Surge Support services to a considerable number of Lloyd’s and London Market Insurers. Since Charles Taylor launched the service in 2012, we have built an unblemished reputation with Insurers, Brokers, and other Stakeholders. We pride ourselves on acting as an extension of our clients' claims team and therefore, follow their claims handling guidelines - ensuring that all claims including ECF and Manual / Direct notifications are properly uploaded onto the clients in-house Claims Management System, liaising with brokers to capture all relevant information, and providing our clients with full transparency of data and claim movements.

Whether your need is short-term business-specific cover or long-term multi-class claims management, our City-based delegated lead provision allows you to tailor the service to your unique requirements — however complex. We provide cost effective and flexible resource when you need it – without any associated set up and long-term recruitment costs

For more information contact: Jamessavil@charlestaylor.com

Static Claims Management: Get your claims moving, free-up locked reserves and redirect resources to added-value claims.

Our Static Claims management service provides a cost-effective solution, ensuring:

• Regulatory requirements are met
• Reserves are kept current
• Capital remains available

Provided as an elective service, we offer our clients the option to choose which claims they want us to review. Many insurers use our service for claims which have not had a movement for 12 months or more and are formally categorised as static. Others use our service far earlier in the cycle to keep their reserves accurate and capital available. Our static claims service increases efficiency by releasing your claims adjusters’ time, enabling them to concentrate on settling complex and high value claims.

We also provide technology solutions to support the London Market, our Tide product is a centralised platform for processing and standardising bordereaux.

The Tide approach uses a direct submission into a centralised repository, which uses a key feature of highly automated process from previous processing, simple and Intuitive – Tide guides you through the process.

For more information on Tide contact chantal.dawson@charlestaylor.com

Global Third Party Administration

Full end to end claims management service. Our 24/7 third-party claims administration service spans the full claims life cycle, from first notification of loss to claims resolution. Expert claims handling is supplemented with easy-to-understand analytics and reporting to meet the goals of our clients across all the main commercial lines. We partner with our clients to understand their individual needs and build a bespoke solution, tailored to address those specific needs.

• We deliver superior value by offering customised, innovative claims solutions, provided by a deeply knowledgeable and experienced claims team.
• We offer robust data analytics and claim metric reporting, allowing for informed decision making
• We provide a high quality service to our clients, with a track record of driving down both cycle time and indemnity spend, through cost containment and efficient claim handling. We leverage technology to deliver efficient claims handling processes, helping to manage Total Cost of Risk.

For more information contact ian.latham@charlestaylor.com

Adjusting services – a global leader in assessing and resolving large and complex losses, famous for our expertise, global reach and technology-powered solutions.

Our team of highly skilled adjusters are supported by surveyors, forensic accountants, cyber-crime experts and technical specialists, ensuring that whatever the problem, we have the exact capabilities, whenever and wherever our clients need us.

For more information on our Adjusting services contact Julian.strutt@charlestaylor.com

PROPERTY, CASUALTY, TECHNICAL & SPECIAL RISKS

We provide a unique portfolio of specialist loss adjusting and adjacent services to Insurers within the UK and globally, including surveying, risk engineering and forensic accountancy. Our specialisms include property, estates, high net worth, liability, construction and engineering, professional and financial lines, recall/crisis management, specie and fine art, political risks, and cyber risks.

NATURAL RESOURCES

We handle some of the most high-profile claims presented to the insurance market, focused on resolving physical damage and business interruption losses. We specialise in claims arising from insured incidents across the natural resource sector including upstream, renewable, and onshore energy and mining.

MARINE

We have more experts than any other adjusting business in the world, a unique employee training programme and experience in every area of the marine sector. Our services cover: Hull & Machinery, Yachts, Cargo, Liabilities and Marine Technical Services, Surveying and Testing.

AVIATION

We have built a team of experts across the aviation industry who deal with claims ranging from complex repairs to complete loss of aircraft. Our services include hull surveys, liability services, crisis and risk management, operational safety surveys, salvage sales and aviation asset management. Our experience includes working on some of the most high-profile and complex aviation losses in the market.

Technical Services. We offer a range of expert technical services to prevent, investigate and resolve large and complex losses, from Counter fraud, safety, and cost containment services to special investigation services pre-risk, engineering, surveying, and digital technology claims solutions.

Meet the team

James Savill – London Market Services
Head of UK Claims Management
E: james.savill@charlestaylor.com
M: +44 7825 421832

Chantal Dawson - London Market Technology solutions
Strategic Client Relations Director
E: chantal.dawson@charlestaylor.com
M: +44 7880 462754

Arandip Sahota - Global TPA/Claims
Sales and Account Manager
E: arandip.sahota@charlestaylor.com
M: +44 7880 462879

Julian Strutt - Adjusting
Director - Property & Real Estate
E: julian.strutt@ctplc.com
M: +44 7879 422972

Ian Latham - Global TPA
Business Development Director
E: ian.latham@charlestaylor.com
M: +44 7957 832450